Welcome to Bait Box Pro Store’s FAQ section. We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our team of fishing enthusiasts is always ready to help at [email protected].
About Our Store
Who is Bait Box Pro Store for?
Our store caters to serious anglers who demand fast, reliable delivery of premium fishing gear. Whether you’re a tournament competitor needing last-minute tackle or a passionate fisherman stocking up for the season, we’ve designed our service with your needs in mind. Our product selection focuses on performance-oriented gear from bladed jigs to deep-diving crankbaits.
What makes your store different?
We combine pro-grade fishing gear with tournament-speed delivery. Every order receives personal attention from our team of anglers in San Antonio, including handwritten notes and location-specific fishing tips. We treat your gear with the same care we’d want for our own tackle boxes.
Products
What types of fishing gear do you specialize in?
Our curated selection focuses on performance-tested tackle including:
- Specialized lures (bladed jigs, crankbaits, buzzbaits)
- Terminal tackle (Carolina/specialty weights, dropshot components)
- Rods and reels (casting-specific setups)
- Soft plastics (craws, creatures, crawlers)
- Angler apparel and accessories
How do you protect delicate items like crankbaits during shipping?
Our team individually wraps delicate lures and provides special protective packaging for rods. We use angler-approved packing methods to ensure your gear arrives in tournament-ready condition.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your complete payment details on our servers.
Shipping & Delivery
What are my shipping options?
Standard Shipping ($12.95 flat rate):
– Carriers: DHL or FedEx
– Delivery: 10-15 days after dispatch
– Recommended for tournament anglers needing gear fast
– Includes full tracking
– Carriers: DHL or FedEx
– Delivery: 10-15 days after dispatch
– Recommended for tournament anglers needing gear fast
– Includes full tracking
Free Economy Shipping (orders over $50):
– Carrier: EMS
– Delivery: 15-25 days after dispatch
– Ideal for stocking up on soft plastics and essentials
– Includes basic tracking
– Carrier: EMS
– Delivery: 15-25 days after dispatch
– Ideal for stocking up on soft plastics and essentials
– Includes basic tracking
How long does order processing take?
We process orders within 1-2 business days with careful attention to packing. You’ll receive tracking information immediately when your order ships from our San Antonio facility.
Do you ship internationally?
Yes! We ship worldwide except to some remote areas in Asia. Our team includes location-specific fishing tips with international orders to help you make the most of your new gear.
What if my delivery is delayed?
While we carefully select reliable carriers, occasional delays can happen. Contact us at [email protected] if your package exceeds the estimated delivery window, and we’ll investigate immediately.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the delivery date. Contact our team to initiate a return – no complicated forms or hidden fees. Items must be unused and in original packaging.
What if my gear arrives damaged?
We stand behind every product we ship. If your order arrives damaged, email photos to [email protected] and we’ll arrange a replacement or refund immediately.
Can I exchange an item for a different size/model?
Absolutely! Contact us within 15 days of receipt, and we’ll guide you through the simple exchange process. Standard shipping fees apply for the replacement item.
Contact & Support
How do I contact customer service?
Our team of anglers is ready to help at [email protected]. We typically respond within 24 hours, often faster during business hours (Central Time).
Where is your store located?
Our headquarters and fulfillment center is at:
3231 Scheuvront Drive, San Antonio, TX 33576
While we don’t have a physical retail store, visitors by appointment are welcome to see our operation.
3231 Scheuvront Drive, San Antonio, TX 33576
While we don’t have a physical retail store, visitors by appointment are welcome to see our operation.
Pro Tip: Sign up for our newsletter to receive exclusive deals on tournament-grade gear and seasonal fishing tips tailored to your region.
Still have questions? Our team lives and breathes fishing gear – we’re happy to help with any special requests or concerns. Email us at [email protected] and let’s get you back on the water with the right tackle.
The Bait Box Pro Team
“We don’t just ship gear – we deliver fishing success.”